Shipping policy

Thank you for shopping with EmPowerBall.

Please read our shipping policy carefully before placing an order.

UK Shipping Only

We currently only ship to addresses within the United Kingdom.

At this time, we do not offer international shipping.

As many of our products are printed or embroidered to order, please allow:

This includes production and dispatch time.

Delivery times are estimates and may occasionally vary during busy periods, promotional events, bank holidays, or due to courier delays.

Free shipping is automatically applied at checkout where eligible.

Where tracking is available, shipping confirmation and tracking details will be sent once your order has been dispatched.

While we aim to dispatch all orders within the estimated timeframe, we are not responsible for delays caused by:

Customers are responsible for ensuring delivery details are accurate at the time of ordering.

We cannot accept responsibility for orders shipped to incorrectly entered addresses.

If your parcel arrives damaged or has not arrived within a reasonable timeframe, please contact:
team@empowerball.co.uk

Please include:

We will work with the courier to investigate and resolve the matter where possible.

For any shipping enquiries, please contact: